TL;DR

Partner Launch & Customer Success Lead (AI): Managing the end-to-end operational launch and adoption of AI-powered fitness solutions across enterprise gym networks with an accent on partner onboarding, trainer enablement, and performance tracking. Focus on designing scalable launch playbooks, driving user penetration, and collaborating cross-functionally to refine the product roadmap based on partner feedback.

Location: Must be based in Europe

Company

Zing is an AI-powered fitness personal trainer startup dedicated to revolutionizing health and wellness through personalized, intelligent guidance.

What you will do

  • Own the end-to-end launch process for new enterprise gym partners including timeline planning and internal coordination.
  • Develop and maintain a standardized Partner Launch Playbook to ensure consistency across gym networks.
  • Design and implement enablement programs for gym trainers and managers to drive effective product adoption.
  • Coordinate in-gym marketing activations such as QR campaigns, demos, and internal communications.
  • Build and maintain dashboards to monitor partner performance, adoption metrics, and retention.
  • Collect structured product feedback and collaborate with product teams to influence the development roadmap.

Requirements

  • Must be based in Europe.
  • Strong experience in project and operational management within cross-functional environments.
  • Proven track record of managing enterprise clients or strategic partnerships.
  • Ability to build scalable operational processes and playbooks from the ground up.
  • Strong analytical mindset with experience tracking performance and adoption metrics.
  • Experience working with multi-location businesses or large franchise networks.

Nice to have

  • Professional background in the fitness, wellness, or health-tech industries.
  • Experience launching or activating digital products through frontline staff.

Culture & Benefits

  • Opportunity to work at a fast-growing, innovative AI fitness startup.
  • Collaborative, person-oriented work environment.
  • Fully remote setup with occasional opportunities for in-person collaboration.
  • Direct impact on a consumer AI product that helps users reach their physical and mental potential.