TL;DR

Director of Experience Strategy (Healthcare): Leading project discovery activities and synthesizing findings into actionable insights and strategy direction for UX, Design, and Content solutions, with an accent on developing healthcare-centric personas, customer journeys, and UX recommendations. Focus on leading digital transformation efforts for complex hospital systems and aligning experiences with technology platform capabilities.

Location: Remote. Only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary.

Salary: $110,000–$160,000 CAD annually.

Company

Valtech is an experience innovation company that partners with recognized brands like L’Oréal, Mars, Audi, and P&G, focusing on digital transformation at the intersection of data, AI, creativity, and technology.

What you will do

  • Identify and lead project discovery activities, including auditing, benchmarking, and senior stakeholder interviews.
  • Synthesize discovery findings into actionable insights and strategic directions for UX, Design, and Content solutions.
  • Develop KPI frameworks, measurement, and optimization plans.
  • Create healthcare and hospital-centric personas, map customer journeys, and provide UX recommendations.
  • Partner with Healthcare executive leaders and new business teams to develop world-class responses for new business pursuits.
  • Lead experience strategy for end-to-end hospital and healthcare system digital transformation efforts.

Requirements

  • 10+ years of experience working in healthcare.
  • Authorized to work in the U.S.
  • Highly strategic thinker with deep domain knowledge in all aspects of the healthcare industry.
  • Experience designing and developing experience workshops for senior-level clients.
  • Experience with US Healthcare and familiarity with digital operation challenges specific to healthcare systems.
  • Deep understanding of Healthcare personalization strategies and HIPAA-Compliance.
  • Experience managing and mentoring junior strategists.

Culture & Benefits

  • Comprehensive insurance plan (Gold, Silver, Bronze options; employer contribution up to 80%) including short- and long-term disability coverage.
  • Virtual healthcare services via Dialogue by Sun Life and access to the Employee and Family Assistance Program and mental health support.
  • $500 Personal Spending Account for healthcare, gym, public transit, or RRSP contributions.
  • Retirement plan with 100% RRSP match (Deferred Profit Sharing Plan) up to 4%, vesting after 24 months.
  • Flexible vacation policy with 5 days available during probation and prorated for the remainder of the year.
  • $30/month Personal Technology Reimbursement.
  • Company closure during winter holidays and flexible scheduling throughout the year.