kodify
Senior Billing Optimisation Manager
Who are we, and why are we hiring?
We’re based on over 15 years of success, producing world-class video content and building, developing, and managing a number of high-traffic websites. Our award-winning content and websites are created exclusively by us and directly for the use of millions of users worldwide. At Kodify, we’re not just pushing boundaries in online entertainment—we’re rewriting the script! Our goal is to empower our people with everything they need to pioneer innovation in our industry. Our culture is our secret sauce, and we’re committed to preserving and enhancing it every step of the way.
Join our crew, where the Kodify team is not just an asset—it’s our crown jewel. We prioritize their growth and well-being above all else, ensuring they’re set up for success and always inspired to deliver their best work.
As a rapidly expanding company with diverse hubs across the globe and over 20 vibrant national cultures, working with us means embracing thrilling challenges tailor-made for a star Billing Optimisation Manager!
At Kodify, we love tech and are always thinking about what’s next! R&D and optimizations are part of our spirit.
YOUR ROLE:
You own and improve the full billing lifecycle at Kodify. You are responsible for performance, cost, fraud, compliance, and reliability across all payment flows. You identify problems, spec improvements, project manage delivery with the engineering team, and ensure billing supports revenue growth.
This is a hands-on optimisation role. You will not manage developers directly, but you will write specs, coordinate delivery, liaise with engineers, and own the outcomes. You are the go-to person for anything billing — from approval rates to scheme compliance to PSP negotiations.
WHERE:
From wherever you want, the position is fully remote.
YOUR RESPONSIBILITIES:
Billing Performance & Optimisation
Optimise approval rates across all payment methods and regions
Reduce fraud and chargebacks while maintaining conversion
Lower processing costs and improve routing logic across MIDs and PSPs
Monitor and manage VAMP levels and other scheme monitoring programmes
Identify weak points in the billing funnel and drive fixes
Ensure retries, cascades, and smart routing are configured correctly
Run tests and experiments to improve billing conversion
Project Management of Billing Changes
Write clear specs and requirements for billing improvements
Own delivery of billing projects from idea through to launch
Coordinate with product, sales, engineering, and finance teams
Liaise directly with developers on card operation technicalities and implementation
Manage timelines and ensure changes ship correctly
Track post-launch impact and iterate based on results
Payment Card Operations
Oversee all aspects of payment card operations including 3DS rules, CDRNs, billers & billing gateway setup, MID load-balancing, and MID onboarding
Manage risk solutions configuration and best practices
Compliance & Governance
Ensure billing flows meet card scheme rules and regulatory requirements
Oversee PCI DSS compliance as it relates to billing operations, including documentation and enforcement
Maintain documentation of billing processes and compliance standards
Work with legal and compliance on audits and scheme reviews
Monitor for rule changes from schemes, banks, and regulators
Report on complaints about content to relevant authorities
Bank & PSP Management
Operational point of contact with billers, billing gateways, acquiring banks, third-party risk solutions, and business partners
Negotiate fees and contract terms with processors and acquirers
Review performance by MID and processor
Work with the President and COO to open and manage new MIDs where required
Challenge scheme monitoring cases and chargebacks
Monitoring & Issue Management
Monitor billing errors, declines, and anomalies daily
Investigate approval drops or fraud spikes
Own incident response for billing-related issues
Maintain clear escalation paths with PSPs and banks
Ensure high availability and reliability of billing systems
Data, Reporting & Dashboards
Own billing dashboards and reporting
Track KPIs: approval rate, authorisation rate, fraud rate, chargeback rate, processing cost per transaction, VAMP levels
Assist and report to the accounting team on payment card operations matters
Identify trends and recommend action
Provide weekly and monthly performance updates
Feature Development & Opportunity Identification
Identify new billing features that increase revenue or reduce risk
Explore new payment methods and regions
Evaluate new PSPs or routing solutions
Work with the sales team and product team to improve the customer checkout experience
YOU:
Significant experience (5+ years) working hands-on with billing systems, payment platforms, and the billing lifecycle end-to-end
Strong understanding of card payments, PSPs, acquirers, and payment processors
Strong data analysis & reporting skills to identify trends and drive decisions
Deep knowledge of PCI DSS compliance — comfortable owning documentation, implementation, and enforcement within billing operations
Experience with fraud tools, chargeback processes, and scheme monitoring programmes (VAMP, etc.)
Proven experience in billing or payment optimisation — improving approval rates, reducing costs, managing routing
Strong project management skills — able to write specs, manage timelines, and drive delivery across cross-functional teams
Experience with high-volume, high-traffic billing platforms
Clear written and verbal communication — you can translate billing issues for non-technical stakeholders
Self-starter who takes ownership and drives results without needing to be managed closely
WHAT WE OFFER:
Generous training and development budget (10% of your annual salary)
Competitive salary
Generous PTO
1 month paid sabbatical after 3 years with us!
1 day off on your Birthday
Extended parental leave
Health and Wellness Budget
Health insurance
Cool and modern office space
Latest tech equipment
Healthy snacks and drinks provided at all times
Opportunity to travel internationally in Company retreats!