TL;DR
Account Manager (SaaS): Managing and growing the Research Intelligence portfolio across the Middle East and Central Asia with an accent on driving renewals, upselling multi-year contracts, and maintaining strong customer relationships. Focus on coordinating cross-functional teams to ensure smooth contract execution and achieving ambitious annual renewal and new business targets.
Location: Dubai (Role includes a remote working model)
Company
A global leader in information and analytics, combining quality information and vast data sets to support science, research, and healthcare improvement.
What you will do
- Manage the Research Intelligence (RI) portfolio across the Middle East and Central Asia.
- Own and drive renewals and upsell opportunities, including multi-year contracts.
- Partner closely with Senior Account Managers to grow revenue and expand accounts.
- Coordinate with Sales, Finance, Legal, CSMs, Product, and Operations for renewal execution.
- Review and negotiate contract terms while maintaining accurate data in CRM systems.
- Build strong customer relationships and promote the wider Elsevier RI portfolio.
Requirements
- 3+ years of experience in a commercial, sales, or renewal-focused role
- Degree in Marketing, Business Management, or related field
- Strong understanding of SaaS solutions, contracts, and sales operations
- Fluent in English (Arabic is a strong plus)
- Proven self-starter with experience managing complex renewals
Nice to have
- Experience in the publishing industry
Culture & Benefits
- Promotes healthy work-life balance and well-being initiatives
- Provides medical insurance and air tickets
- Includes a competitive bonus structure
- Offers 25 days of annual leave
- Supports professional development through study leave