TL;DR
Settlements Payments Team Leader (Fintech): Leading a team to ensure operational excellence in payments processing, focusing on SLA adherence and process improvements. Focus on managing workload distribution, driving new efficiency initiatives, and collaborating with stakeholders to resolve issues and streamline workflows.
Location: Must have the appropriate rights and documentation for employment in Philippines.
Company
Axi is a global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting.
What you will do
- Act as the primary escalation point for complex or high-priority issues.
- Monitor individual and team SLA performance and quality standards.
- Manage workload distribution, shift schedules, and team capacity.
- Report key operational metrics and performance to management.
- Drive new initiatives and projects to enhance processes and efficiency.
- Collaborate with stakeholders to resolve issues and streamline workflows.
Requirements
- Minimum 5 years of experience in payments, preferably in forex or fintech industry.
- 1–2 years of supervisory or team lead experience.
- Strong understanding of payment systems and cross-border transactions.
- Must be willing to work night shifts as part of the role.
- Strong team leadership and people management skills.
Culture & Benefits
- Competitive and attractive compensation.
- Extensive learning opportunities, such as professional training & certifications and soft skills development.
- Health and life insurance for employees along with 2 dependents.
- Generous time off, including 20 days of annual leave per year and paid sick leave.
- Team-building experiences and corporate parties.
Hiring process
- Talent Acquisition Interview (45 minutes)
- Hiring Manager Interview (60 minutes)
- Final Interview (45 minutes)