TL;DR
Supplier Relationship Manager: Owning a strategic book of high-value suppliers and guiding them through the full lifecycle with an accent on account management, retention strategy, and consultative upsell. Focus on proactive outreach, accurate renewal forecasting, and influencing process improvements to enhance supplier experience.
Location: Hybrid role, working three days a week in our Lehi office, Utah, United States
Company
Avetta is an industry-leading provider of supplier and contractor compliance management services, offering a configurable platform for real-time compliance data across critical risk domains.
What you will do
- Manage a defined portfolio of suppliers with full lifecycle accountability from onboarding through renewal and reactivation.
- Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones.
- Forecast renewals accurately using best/worst/likely modeling and document risks, saves, and objections.
- Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen.
- Support cross-sell and upsell opportunities by aligning supplier needs with product value.
- Own escalation recovery and coordinate with internal teams to remove friction and improve the supplier experience.
- Interpret usage data and campaign performance to optimize engagement and retention outcomes.
Requirements
- 3–6 years of experience in customer success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments strongly preferred).
- Proven track record managing a book of business with measurable retention or revenue impact.
- Strong communication, objection handling, and commercial negotiation skills.
- Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot) for forecasting and performance tracking.
- Bachelor’s degree in business, communications, or related field or equivalent combination of education and experience.