TL;DR

Customer Enablement Manager: Designing and delivering tailored enablement strategies to drive product adoption for large, strategic customers with an accent on uncovering new use cases and supporting long-term success. Focus on building trusted relationships, connecting product features to customer goals, and collaborating cross-functionally to deliver impactful customer experiences.

Location: Remote or in US hubs (San Francisco, New York), must be based in the United States.

Salary: $122,000–$260,000 USD annual base salary.

Company

Figma is a platform helping teams bring ideas to life, from brainstorming to prototyping and iterating with AI, empowering streamlined workflows and real-time collaboration.

What you will do

  • Manage the adoption journey and inform engagement strategies for a portfolio of large, strategic customers.
  • Share best practices, use cases, and product expertise to help teams unlock Figma's full value.
  • Build trusted relationships with stakeholders across various roles and departments.
  • Identify and empower internal champions within customer organizations.
  • Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation.
  • Deliver live and scalable training sessions customized to customer maturity and needs.

Requirements

  • 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, or Account Management in SaaS.
  • Excellent communication skills with the ability to connect with a wide range of customer personas.
  • Strong product knowledge and a customer-first, consultative approach to problem-solving.
  • Proven track record of driving impactful outcomes and collaborating effectively with cross-functional teams.
  • English: B2 required
  • Work Authorization: Must be legally authorized to work in the United States.

Nice to have

  • Experience using Figma or working with design and collaboration tools.
  • Background in UX/UI or Design Ops.

Culture & Benefits

  • Work from home stipend, cell phone reimbursement, learning & development stipend.
  • Competitive package of additional benefits including health, dental & vision, retirement with company contribution.
  • Parental leave & reproductive/family planning support, mental health & wellness benefits.
  • Generous PTO and company recharge days.
  • Dedicated to equal employment opportunities, considering qualified applicants regardless of criminal histories.
  • Commitment to providing reasonable accommodation for individuals with disabilities.

Hiring process

  • Video interviews require cameras on.
  • In-person onboarding will be required if hired.