TL;DR
M365 Support Consultant (Expert): Providing advanced L2 and L3 technical support for complex Microsoft 365 environments with an accent on Entra ID, Exchange Online, SharePoint, and security configurations. Focus on resolving challenging technical incidents in hybrid cloud setups, performing migrations, and maintaining high-quality technical documentation.
Location: Remote/Hybrid in Poland (Must have a valid visa for Poland)
Company
SoftwareOne is a global, AI-powered software and cloud solutions provider with a presence in over 70 countries and a team of 13,000+ professionals.
What you will do
- Deliver advanced L2/L3 technical support for Microsoft 365 services, including troubleshooting hybrid environments.
- Configure and manage core M365 services such as Entra ID, Exchange Online, SharePoint, Teams, and Intune.
- Develop and maintain technical documentation and operational procedures for cloud solutions.
- Collaborate with global clients and participate in technical workshops and knowledge-sharing sessions.
- Support M365 deployments and migrations from on-premises or alternative cloud environments.
Requirements
- Several years of hands-on support expertise in Microsoft 365 environments.
- Proven experience in delivering M365 deployments and migrations.
- Strong troubleshooting and problem-solving skills for complex hybrid configurations.
- Language: Professional proficiency in both Polish and English required.
- Visa: Valid work permit/visa for Poland mandatory.
Culture & Benefits
- Global company culture focused on empowerment, innovation, and career development.
- Flexible work arrangements allowing for a blend of remote and local office interaction.
- Access to lifelong education and company-sponsored professional training programs.
- Mentorship program to support successful onboarding and career integration.
- Recognition through company-wide programs like the President’s Club.