TL;DR
Online Reputation Manager (Fintech): Monitoring brand sentiment and managing online reputation across digital channels with an accent on crisis response and cross-departmental coordination. Focus on maintaining brand safety, ensuring consistent communication, and documenting incident resolution workflows.
Location: Must be based in Lagos, Nigeria
Company
HFM is an internationally acclaimed multi-asset broker providing advanced trading tools and platforms to global financial markets.
What you will do
- Monitor brand sentiment and online conversations, escalating risks according to internal protocols.
- Handle crisis situations, ensuring swift coordination and appropriate resolution.
- Manage social media community engagement and maintain the content calendar.
- Coordinate with designers, content creators, and social media teams to develop supporting campaign assets.
- Document all ORM incidents, decisions, and outcomes for audit and reporting purposes.
- Track performance metrics and provide insights to management regarding brand health.
Requirements
- Bachelor’s degree in Marketing, Communications, or Public Relations.
- 3–5 years of experience in ORM, PR, or digital communications.
- Strong organizational skills and ability to perform under pressure.
- Proven ability to manage multiple cross-functional stakeholders.
- Excellent written and verbal communication skills.
Nice to have
- Background in financial services or regulated industries.
- Experience with social media listening or project management tools like Jira.
- Experience in team coordination or project management.
Culture & Benefits
- Opportunity to work within a leading international multi-asset brokerage.
- Collaboration with a global team and HQ offices.
- Involvement in innovation-driven financial market projects.