TL;DR
Customer Success Manager (Fintech): Leading onboarding for high-value customers of Redis technological platform with an accent on strong relationships with counterparts and partners. Focus on project-managing and providing guidance and solutions for new clients’ integrations and post-launch expansion initiatives.
Location: Hybrid
Company
Redis is a company that built the product that runs the fast apps our world runs on.
What you will do
- Be the primary lead for high value customers, building strong relationships and becoming their trusted advisor.
- Lead onboarding to help clients start using Redis technological platform and drive adoption.
- Project-manage and provide guidance and solutions for new clients’ integrations and post-launch expansion initiatives.
- Work closely with commercial team to identify business goal opportunities and develop account strategy.
- Identify and mitigate churn risk proactively.
Requirements
- 3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software.
- Experience with Enterprise customers, and/or dynamic and technological accounts.
- Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business.
- Aptitude and curiosity to learn about technical concepts related to our customers and product.
- Strong presentation, verbal and written communication, organization, multitasking, and time management skills.
- A Bachelor degree from a University is a must.
- Fluent Hebrew or Arabic speaking
Nice to have
- Experience with NoSQL databases or distributed caches.
Culture & Benefits
- Competitive salaries and equity grants.
- Flexible vacation time to promote a healthy work-life balance.
- Health insurance, paid paternity leave, and pension plan.
- Flexible working options.
- Yearly health and wellness budget for a healthy mind and body.
- Frequent team celebrations and recreation events.