TL;DR

Vice President, Customer Success (SaaS): Leading global Customer Success and Technical Account Management teams across Americas and EMEA with an accent on driving renewals, expansion revenue, and product adoption. Focus on executing customer success strategies, reducing churn, and orchestrating cross-functional collaboration to maximize lifetime value for enterprise customers.

Location: Remote (US-based)

Company

Varicent is a market-leading SaaS provider specializing in Sales Performance Management (SPM) and revenue optimization solutions for global organizations.

What you will do

  • Define and execute operational OKRs to drive renewals, reduce churn, and increase product adoption across all customer segments.
  • Manage and mentor Customer Success Manager (CSM) and Technical Account Manager (TAM) teams to foster a high-performance, customer-centric culture.
  • Collaborate with Product, Engineering, and Sales leadership to influence roadmaps, align renewal strategies, and resolve escalated client issues.
  • Develop and refine customer success programs, including success planning workshops and onboarding processes tailored to different customer journey stages.
  • Track and report key performance indicators such as NRR, health scores, and expansion opportunities to inform executive decision-making.
  • Travel internationally and domestically to client sites to build relationships and represent the voice of the customer.

Requirements

  • 12+ years of experience in Go-To-Market leadership positions within SaaS or technology companies.
  • At least 5 years of experience in Customer Success management.
  • 5-7 years of experience managing managers and directors.
  • Proven track record of driving revenue growth, retention, and expansion in enterprise accounts.
  • Ability to communicate effectively across internal departments and with external executive stakeholders.
  • Bachelor's degree or equivalent practical experience.

Culture & Benefits

  • Collaborative and innovative team environment dedicated to redefining revenue optimization.
  • Opportunities to lead and scale high-impact, global teams.
  • Supportive culture focused on continuous learning, career development, and leadership growth.
  • Commitment to diversity and equal opportunity employment.