TL;DR

Partnerships Integration Specialist (Hospitality): Provides technical, partner-facing support for hospitality integration partners, guiding them through building, launching, and maintaining integrations with Lightspeed Hospitality products with an accent on API integration architecture and hospitality-specific workflows. Focus on resolving inbound support requests, documenting software defects, and advocating for partner needs based on feedback.

Location: Remote (North America)

Company

Lightspeed is a product company powering businesses with a one-stop commerce platform that unifies online and physical operations across retail, hospitality, and golf.

What you will do

  • Resolve inbound support requests from hospitality integration partners regarding Lightspeed Hospitality APIs and integration issues.
  • Provide partners with required credentials, developer accounts, and technical resources.
  • Make configuration changes upon partner request and ensure proper setup of hospitality apps and integrations.
  • Document, troubleshoot, and escalate software defects to development teams.
  • Advocate for partner needs by submitting improvement requests based on feedback and common challenges.
  • Stay informed on ongoing developments and updates across Lightspeed Hospitality products to provide accurate guidance.

Requirements

  • 2+ years of experience in a technical support, integration, or partner-facing role.
  • Strong proficiency working with RESTful APIs.
  • Working knowledge of HTML, CSS, and JavaScript.
  • Strong technical troubleshooting and problem-solving skills.
  • Excellent English communication skills, written and verbal (C1 required).
  • Must be based in North America.

Nice to have

  • Experience with client-side development using JavaScript, HTML, and CSS.
  • Familiarity with database technologies such as MySQL or PostgreSQL.
  • Experience with server-side development using Python, PHP, or Ruby.
  • Exposure to hospitality technology ecosystems (POS, payments, online ordering, delivery, reservations, loyalty).

Culture & Benefits

  • Flexible work environment and remote work policies.
  • Equity options and contributions to your pension plan.
  • Training opportunities to grow your skills and career.
  • Health and wellness credit.
  • Enhanced parental leave.
  • Opportunity to make an impact within a driven, diverse, and inclusive team.