TL;DR
Professional Services Consultant: Analyzing and optimizing customer data sets to drive operational insights and automation with an accent on end-user computing and Nexthink platform health. Focus on managing transformation projects, advising on strategic Nexthink usage, and delivering actionable technical improvements to enterprise environments.
Company
Nexthink is a leader in digital employee experience management software, providing IT teams with real-time analytics and automation to proactively optimize digital workspaces.
What you will do
- Analyze and benchmark customer data to provide operational insights.
- Maintain the health of customer Nexthink instances and support product upgrades.
- Advise customers on best practices, strategic goals, and automation opportunities.
- Collaborate with specialized teams to build custom content based on specific requirements.
- Provide insights for integrating Nexthink with existing internal processes.
- Work against defined Service Levels (SLs) to ensure high-quality delivery.
Requirements
- Bachelor's degree in Computer Science or Engineering
- 3-5 years of experience in technical consulting, analytics, or automation
- Extensive technical knowledge of end-user computing and IT operations
- Proven track record in transformation projects such as Windows 11 or O365 migrations
- Professional proficiency in English
- Ability to travel (approximately 10%) for training at headquarters
Culture & Benefits
- Hybrid work model with flexible hours.
- Unlimited paid time off in addition to 22 vacation days.
- Comprehensive health insurance including dental and vision.
- Access to professional training and development platforms.
- Generous parental leave policies and accident insurance coverage.
- Referral bonuses and a collaborative global team environment.