TL;DR

Customer Architect (MDM): Ensuring customers achieve maximum value from Reltio's solutions by combining industry expertise with technical knowledge. Focus on strategic technical alignment, operational excellence, and expedited issue resolution.

Location: United States

Company

Reltio’s AI-powered data unification and management capabilities transform siloed data from disparate sources into unified, trusted, and interoperable data.

What you will do

  • Serve as the technical expert on Reltio platform capabilities for customers.
  • Present technical knowledge of architectural designs including integration approaches.
  • Deliver workshops and advisory services to enhance customer technical understanding.
  • Manage customer portfolio of tickets, resolutions, and product enhancement requests.
  • Stay at the forefront of industry trends and challenges and offer Reltio’s customers informed and proactive guidance.
  • Advocate for customer needs, translating them into documentation and product enhancement requests.

Requirements

  • Bachelor’s degree in computer science engineering or similar field of study.
  • 5+ years of experience working in a technical support capacity and supporting enterprise products in a SaaS in a customer-facing role.
  • 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
  • 3+ years of experience with REST APIs and integration tools and with on-premise or cloud MDM solutions.
  • Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc.
  • Excellent communication, problem-solving, risk management, and project management skills.

Nice to have

  • Prior experience working with data products within enterprise space.
  • Prior experience working with Salesforce, Snowflake, GoogleBigQuery, etc.

Culture & Benefits

  • Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives.
  • Committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
  • Considers qualified applicants regardless of criminal histories, consistent with legal requirements.
  • Committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.