TL;DR

Senior Manager (Deals Desk) (Product Management): Lead deal governance and strategy for scalable, compliant SaaS deals with an accent on pricing governance, commercial negotiations, and process automation. Focus on building automated deal workflows, scalable pricing frameworks, and driving operational efficiency in a high-growth SaaS environment.

Company

Freshworks builds uncomplicated service software delivering exceptional customer and employee experiences with a people-first AI approach, trusted by over 72,000 companies worldwide.

What you will do

  • Lead APMEA Deals Desk team supporting complex deal structuring, pricing approvals, and commercial/legal guidance.
  • Provide strategic recommendations on pricing, discounting, contract terms, and deal structures.
  • Partner with Sales, Legal, Revenue Operations, and Product teams to resolve complex deal scenarios and support negotiations.
  • Drive transformation and automation initiatives including CPQ systems, CRM workflows, and approval engines.
  • Develop deal intelligence dashboards and reporting on discount trends, win rates, deal velocity, and margin performance.
  • Build and mentor a high-performing deals desk team fostering operational excellence and continuous improvement.

Requirements

  • 10–14 years of experience in Deal Desk Operations, Pre-Sales, Contract Management, or Enterprise Deal Management.
  • 6-8 years of experience in SaaS or subscription-based business models.
  • Strong understanding of SaaS pricing models, ARR/MRR, commercial constructs, legal T&C’s, and CPQ automation.
  • Experience managing complex enterprise deal structures and driving process transformation or automation.
  • Experience with DealHub (CPQ), SFDC (CRM), Chargebee (Billing), PowerBI, and building automated approval workflows.
  • Strong analytical skills using data tools such as Tableau or Power BI.

Nice to have

  • Experience supporting global SaaS sales organizations.

Culture & Benefits

  • Inclusive environment welcoming diverse backgrounds, genders, sexual orientations, religions, and ethnicities.
  • Commitment to equal opportunity and diversity to boost employee and business goals.