TL;DR
Associate Technical Account Manager (Real Estate): Supporting clients in maximizing the value of Yardi's property management software by providing technical support, troubleshooting, and implementation guidance. Focus on ensuring a smooth and successful experience for clients with Yardi's software solutions.
Location: Santa Ana, CA
Salary: $31.25/hr - $32.81/hr
Company
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation.
What you will do
- Provide technical software support, set-up, and implementation guidance to clients via email and phone.
- Troubleshoot application issues and deliver effective solutions.
- Share relevant product features, best practices, and personalized guidance.
- Collaborate with dynamic teams to quickly escalate and resolve challenges.
- Master products and industry trends to drive client success.
Requirements
- Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.
- Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
- A proactive problem-solver with a strong customer-focused mindset.
- Detail-oriented and process-driven, with a focus on accuracy and efficiency.
- Adaptable and flexible.
- Skilled at building strong relationships and earning trust with clients.
Nice to have
- Familiarity with property management or real estate software, particularly Yardi.
- Hands-on experience with technical support and application troubleshooting.
Culture & Benefits
- Award-winning culture fosters support, collaboration, and growth.
- Comprehensive benefits, including 100% paid employee medical premiums and company profit-sharing plan.
- Flexible work arrangements.