TL;DR
Content Designer (Customer Service): Building and managing support knowledge content from scratch with an accent on logical scenarios, user flow documentation, and customer journey mapping. Focus on partnering with support teams to iterate on content based on real-world feedback and data to improve the customer experience.
Location: Hybrid, Rabat, Morocco
Company
inDrive is a global ride-hailing and multi-service tech company operating in 48 countries with a mission to challenge injustice and put people first.
What you will do
- Take ownership of local support updates and collaborate with product teams to ensure accurate knowledge availability.
- Create clear and usable content including flow descriptions, articles, and instructions based on user scenarios.
- Partner with local support teams to gather feedback from real-life interactions.
- Iterate and improve content based on research, feedback, and performance data.
- Help evolve and maintain internal content guidelines and quality standards.
Requirements
- 1+ years of experience in UX Writing, Content Design, or Knowledge Management.
- Basic experience with analyzing support tickets or customer journey mapping.
- Strong written communication skills and attention to detail.
- Proven ability to iterate content based on feedback and data analysis.
- Strong cross-functional collaboration skills.
Culture & Benefits
- Hybrid work schedule in a global tech environment.
- Health insurance and stable salary package.
- Unlimited professional growth opportunities with internal and external training programs.
- Initial training provided upon joining.