TL;DR
Business Intern (Customer Success): Working directly with clients in a customer-facing role across Customer Success, Solutions Engineering, and Revenue Operations with an accent on ensuring customer satisfaction and efficient business processes. Focus on analyzing usage trends, identifying potential concerns, and supporting strategies to enhance customer experience.
Location: Klagenfurt, Austria
Company
Bitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands.
What you will do
- Drive customer success by directly helping them effectively use Bitmovin products and identify potential leads.
- Work closely with marketing, sales, revenue operations and support to ensure a smooth customer experience.
- Act as a problem solver by engaging with customers and leveraging additional resources as needed.
- Utilize tools and dashboards to analyze usage trends and identify potential concerns.
- Assist in gathering and analyzing customer feedback.
- Track and monitor customer health scores and usage patterns.
Requirements
- Currently pursuing or recently completed a degree in Business, Management, or a related field, with a strong interest in technology, customer-facing roles, and video streaming technologies.
- Passionate about customer success, with excellent communication skills and a proven ability to engage with both customers and internal teams effectively.
- Skilled in analyzing customer data and feedback to derive actionable insights, while taking initiative and working collaboratively across teams to drive customer-facing initiatives.
Nice to have
- Experience with or exposure to AI tools in business processes, data analysis, or customer interaction platforms.
Culture & Benefits
- Flexible employer of some of the most impressive and diverse talent across the globe.
- A culture that enables you to see success by being your best self.