TL;DR
Strategic Implementation Consultant: Leading end-to-end onboarding and implementation for high-value hospitality clients in the Benelux market with an accent on delivering a high-touch client experience and technical advising. Focus on coordinating go-lives, onsite training, and resolving escalations while maintaining client engagement and clear documentation.
Location: Based in Amsterdam, Netherlands, with remote options within Europe and ability to travel internationally for client engagements.
Company
Lightspeed powers businesses worldwide with a comprehensive commerce platform, unifying online and physical operations for retail, hospitality, and golf sectors.
What you will do
- Lead end-to-end onboarding and implementation for strategic and enterprise clients.
- Deliver a white-glove, high-touch client experience.
- Plan, coordinate, and execute go-lives, on-site training, and support.
- Act as a trusted product and technical advisor.
- Partner with Sales, Customer Success, and Support teams to resolve escalations.
- Maintain clear implementation documentation and process guides.
Requirements
- Experience in B2B, client-facing roles.
- Background in hospitality or retail.
- Proven project management experience.
- Fluent in Dutch (spoken & written); French is a plus.
- Strong communication and presentation skills.
Nice to have
- Experience with POS or SaaS platforms.
- Understanding of SaaS customer lifecycle and sales processes.
Culture & Benefits
- Work with top experts supporting strategic hospitality clients.
- High autonomy, flexible work culture, and remote options.
- Opportunity to build and support high-traffic, global-scale products.
- Access to modern tech, continuous learning, and career growth.
- Competitive benefits & perks, including equity.
- Be part of a fast-growing, inclusive, high-impact tech company.