TL;DR

Account Director Commercial Sales (SaaS): Driving net-new revenue growth and account expansion within the Mid-Market segment with an accent on full-cycle sales, negotiation, and strategic account planning. Focus on building executive-level relationships, managing complex subscription agreements, and driving product adoption to ensure customer success.

Location: Raleigh, NC

Salary: $180,000 - $250,000 OTE

Company

Pendo is a product experience platform founded by former product managers dedicated to helping teams understand and improve how people interact with software.

What you will do

  • Own the full sales cycle including prospecting, presenting solutions, negotiation, and closing.
  • Drive net-new revenue and expand footprint within existing Mid-Market accounts.
  • Manage renewals, retention, and upsell opportunities using data-driven insights.
  • Conduct regular strategic account reviews to align with customer business goals.
  • Collaborate cross-functionally with Customer Success, Finance, and Product teams.
  • Maintain a healthy sales pipeline and provide accurate forecasts to leadership.

Requirements

  • 5+ years of experience in B2B SaaS or complex technology sales in a full-cycle role.
  • Proven track record of meeting or exceeding revenue targets in quota-carrying positions.
  • Expertise in building executive-level relationships with both technical and business stakeholders.
  • Proficiency in CRM tools like Salesforce or Clari.
  • Experience structuring multi-year agreements and managing complex deal cycles.
  • Bachelor’s degree or equivalent professional experience required.

Nice to have

  • Entrepreneurial mindset with creative prospecting strategies.
  • Willingness to adopt and leverage AI tools in sales processes.
  • Exceptional interpersonal and executive communication skills.

Culture & Benefits

  • Fast-growing, dynamic work environment focused on product success.
  • Support from top-tier venture capital institutions.
  • Inclusive culture dedicated to diversity and equality.
  • Commitment to accessibility and reasonable accommodation for applicants.