TL;DR
Technical Support Engineer (Fintech): Providing Level 2 technical support for Rapyd's platform and services to merchants, with an accent on troubleshooting complex issues and identifying root causes. Focus on collaborating with internal teams and ensuring timely resolution of technical incidents.
Company
Rapyd has unified payments, payouts and fintech on one worldwide platform.
What you will do
- Manage technical support requests from internal and external clients, ensuring timely and effective resolution.
- Collaborate with cross-functional teams including Integration, Product, Engineering, and Sales to resolve complex technical issues.
- Generate ad-hoc and scheduled technical reports based on internal customer requirements.
- Contribute to internal and external knowledge bases by documenting solutions, best practices, and usability tips for both employees and customers.
- Meet or exceed the KPIs and SLAs defined by the company.
- Proactively identify recurring issues, provide insights to reduce incident volume, and contribute to the development of long-term solutions.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or equivalent professional experience required.
- At least 3 years experience in a technical support role.
- Experience querying and searching databases using SQL.
- Hands-on experience with API testing tools such as Postman.
- Moderate understanding of web technologies, including HTML, JavaScript, PHP and REST, API WebService.
- English: B2 level or higher
- Acute attention to detail and accuracy.
- Strong problem-solving and analytical skills.
- Proven ability to deliver excellent customer experiences.
Culture & Benefits
- Belief in straight talk, quick decisions, strong execution and elegant solutions.
- Hard work pays off and careers take off.
- Opportunities at Rapyd are limitless.