TL;DR
Senior Customer Engagement Executive (Fintech): Manage and grow customer relationships across multiple EMEA markets with an accent on driving value realization, adoption, and retention of cloud-based treasury and payments solutions. Focus on strategic account management, cross-cultural communication, and executive-level engagement to support profitable growth and customer success.
Location: Hybrid role based in La Defense, France with support across UK and Ireland and multiple EMEA markets
Company
Kyriba is a global fintech leader providing cloud-based treasury, payments, and risk management solutions to over 3,000 customers worldwide.
What you will do
- Engage customers across multiple EMEA markets to drive value realization and business outcomes.
- Manage a diverse portfolio including complex global businesses and strategic accounts.
- Facilitate executive meetings and adapt approaches to regional business practices.
- Establish success metrics and forecast revenue risks to support retention and growth.
- Develop advanced account strategies and identify expansion opportunities.
- Collaborate cross-functionally to achieve successful customer outcomes.
Requirements
- Location: Must be able to work from La Defense office 2x per week
- Support customers across UK, Ireland, and multiple EMEA markets
- English: Fluent/professional working proficiency required
- 5+ years in Customer Engagement, Success, Account Management, or Sales.
- Strong knowledge of SaaS models and business/financial acumen; treasury domain a plus.
- Experience managing strategic accounts and facilitating executive-level meetings.
Nice to have
- Proficiency in German and/or French.
- Experience working across diverse international markets and cultures.
Culture & Benefits
- Comprehensive compensation and health, welfare, and wellbeing benefits.
- Remote-first with hybrid work environment.
- Travel 20-30% across EMEA for customer meetings and events.
- Values-driven culture emphasizing innovation, integrity, teamwork, and customer focus.