TL;DR

Customer Success Engineer (Software): Responsible for customer technical health and the post-sales customer journey, driving solution consumption via on-boarding, adoption, and value attainment. Focus on optimizing solution design, clearing technical blockers, and accelerating time-to-value for customers adopting HashiCorp tooling.

Location: Must have the ability to work without a need for current or future visa sponsorship in the United States. New York, New York, United States

Company

IBM brings together innovation, collaboration, and expertise to help clients solve their most complex business challenges.

What you will do

  • Drive solution consumption via on-boarding, adoption and maturity modeling, and value attainment.
  • Enable customers’ adoption of high-value product use cases and help integrate their HashiCorp tools into their software/development stacks.
  • Mitigate on-time renewal risks by cementing the value of HashiCorp tools.
  • Serve as a subject matter expert for customers’ usage of our tools to solve business challenges, providing customers with technical and business-oriented guidance.
  • Understand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions, guidance and engagements tailored to each customer’s needs.
  • Partner with the aligned account sales team to both identify, handle and mitigate customer risk and to identify and develop opportunities to expand the depth and breadth of customer utilization of the HashiCorp toolchain.

Requirements

  • 7+ years experience with solution architecture, sales engineering, technical account management or equivalent experience
  • Proficiency and experience with concepts and technologies using software development, operations, security cloud, microservices, containers, and scheduling platform
  • Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
  • Exceptional communication skills, including experience developing and delivering technical content and comfort handling customer objections
  • Ability to work well in a highly-dynamic environment that focuses on providing outstanding Customer service
  • IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Culture & Benefits

  • Access to healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
  • Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
  • Generous paid time off including holidays, sick time, vacation, parental bonding leave, and other Paid Care Leave programs
  • Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
  • Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences