TL;DR
Customer Success Specialist (SaaS): Ensuring a smooth onboarding experience for new and upgrading TeamSnap ONE platform customers with an accent on guiding them through setup, training, and best practices. Focus on helping customers unlock the full potential of the TeamSnap suite of products and managing multiple projects effectively.
Location: Must be a permanent US resident. Not hiring in Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota and West Virginia
Salary: $63,000
Company
TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports.
What you will do
- Deliver exceptional customer experiences through onboarding and strategy calls.
- Assist customers with setup, provide training, and share best practices for success.
- Identify and cater to individual customer needs and engagement preferences.
- Manage operational tasks in SalesForce, including scheduling meetings and ensuring task completion.
Requirements
- A positive, helpful, and professional attitude.
- Understanding of TeamSnap products and services.
- Excellent written and verbal communication skills.
- Previous experience in SaaS environments.
- Must be a permanent US resident.
Culture & Benefits
- Fully remote company with a remote-first culture.
- Unlimited PTO and paid parental leave for all parents.
- 100% premium coverage of medical/dental/vision for you and your family.
- 401K to help you invest for the future.
- $1,500 annual learning and development stipend.
- Generous home office allowance to set you up for success.