TL;DR
Customer Account Manager (SMB): Managing a portfolio of SMB customers, ensuring adoption, renewals, and a positive experience. Focus on customer retention, identifying expansion opportunities, and collaboration with internal teams.
Location: Hybrid in Santa Clara, CA
Salary: $100,000 to $125,000 annually (including base and incentive-based compensation)
Company
HackerRank helps companies hire and upskill developers based on skills, offering a platform trusted by over 2,500 innovative companies.
What you will do
- Manage a portfolio of SMB customers, driving retention and customer satisfaction through defined adoption and renewal motions.
- Conduct regular customer check-ins to ensure they are realizing value and address issues proactively.
- Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
- Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
- Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
- Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.
Requirements
- 1–3 years of experience in a customer-facing role within a SaaS or technology environment.
- Organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
- Customer-focused and motivated by understanding customer needs and ensuring a positive experience.
- Strong written and verbal communication skills, with the ability to explain concepts clearly.
Nice to have
- Familiarity with HR Tech, recruiting tools, or developer-focused products.
- Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams.
- A collaborative mindset.
Culture & Benefits
- HackerRank cares deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use.
- Move with urgency and believe great outcomes come from high standards.
- HackerRank is a proud equal employment opportunity and affirmative action employer.