TL;DR

Enterprise Technical Account Manager (SaaS): Taking ownership of the technical integration process of Talon.One's API-driven platform, ensuring it fits seamlessly into each client’s ecosystem with an accent on API usage, retention, growth, and overall customer satisfaction. Focus on finding new technology partners and integration possibilities and managing customer expectations.

Location: This is a remote role; however, you must be located within commuting distance of one of our US hubs: New York, Denver, or Boston.

Salary: $115,500 (estimated total compensation)

Company

Talon.One provides an API-first promotion engine for enterprise clients.

What you will do

  • Take ownership of the integration process of our API-driven platform with our clients' ecosystem.
  • Troubleshoot repeat technical issues and drive issue escalation and problem elimination.
  • Own and manage a book of assigned Enterprise customers, with a focus on API usage, ensuring retention, growth, and overall customer satisfaction.
  • Collaborate with Customer Success Managers and the Engineering team to provide excellent client service.
  • Identify new technology partners and integration opportunities.
  • Design Customer Onboarding Processes.

Requirements

  • 4+ years of experience as a Technical Account Manager, Integrations Consultant, or related role.
  • Experience with full ownership of complex API integrations for assigned accounts.
  • Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management.
  • Proven experience with SaaS-based products.
  • Strong problem-solving skills in a troubleshooting environment.
  • Excellent written communication skills to explain complex topics to both technical and non-technical professionals.

Culture & Benefits

  • Learning budget and LinkedIn Learning access.
  • Competitive salaries and 401(k) plan with matching.
  • Medical, dental, and life insurance.
  • Flexible PTO.
  • Mental health support.
  • Modern methods and a diverse, creative workspace with an open and international culture.