TL;DR

Director Of Accounts, Festivals & Large Events (Ecommerce): Leading a client success team and driving exceptional outcomes across a strategic portfolio of accounts with an accent on retention, growth, and client satisfaction. Focus on building lasting client relationships and developing client success talent.

Location: Preferred hybrid out of our Santa Monica office, but we are open to remote (USA-based) candidates. At this time we are only able to hire US Citizens or active US Green Card holders

Salary: $100,000 - $120,000 + Equity

Company

Tixr is a privately-held primary ticketing and live event commerce marketplace supporting a global client base with staff throughout the US, Canada, and UK.

What you will do

  • Own a portfolio of accounts with full accountability for retention, growth, and client satisfaction.
  • Lead, mentor, and develop a team of TSMs and CEMs, providing individualized coaching aligned with each person's professional goals.
  • Ensure seamless execution across onboarding, client management, and product launches.
  • Leverage BI tools to develop custom reporting that tracks account health, feature adoption, and revenue trends across your portfolio.
  • Act as the internal voice for your portfolio, advocating for client needs and surfacing recurring themes to inform product and strategy decisions.

Requirements

  • 7+ years in account management, client success, or related, with at least 2–3 years in a people management role.
  • A track record of owning and growing a book of business, with demonstrable impact on NRR or retention metrics.
  • Strong coaching instincts.
  • Comfort operating with data.
  • Experience with CRM and project management tools (HubSpot, Notion, or similar).
  • Excellent executive communication skills.

Culture & Benefits

  • 100% Remote with Hybrid Optional.
  • Paid Health Benefits ($0 Premiums).
  • Dental, Vision, Life plans.
  • Open Vacation.
  • 401k (50% match up to 3%).
  • Education Stipend.