TL;DR
Customer Support Consultant: Delivering outstanding customer support via phone calls, chats, and emails, building strong customer relationships, and applying the latest customer happiness practices. Focus on maintaining a deep understanding of client solutions and meeting KPI’s while handling sensitive customer data.
Company
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support.
What you will do
- Deliver outstanding customer support via phone calls, chats, and emails.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Maintain deep understanding of client solutions and meet KPI.
- Communicate with developers and cross-functional specialists.
Requirements
- Excellent English skills (C1 for both spoken and written)
- At least 6 months of experience in a customer support role.
- Strong analytical thinking and research skills.
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Nice to have
- Experience in hospitality or logistics.
- Experienced with Zendesk or highly experienced with another CRM.
- Experience with tickets.
Culture & Benefits
- Flexible schedule.
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Responsive leadership interested in your development and long-lasting cooperation.