TL;DR
Commercial Solutions Engineer (Observability): Partnering with the sales team to articulate Grafana's value proposition and vision to customers, ensuring their technical engagement and success. Focus on closing complex opportunities through advanced competitive knowledge, delivering product presentations, and driving product conversations based on customer needs.
Location: Must be located in Switzerland
Salary: EUR 105,000 - EUR 132,000 OTE
Company
Grafana Labs is a remote-first, open-source company providing an observability stack including Grafana, Mimir, Loki, and Tempo, used by over 20 million users globally.
What you will do
- Partner with the Sales team to articulate Grafana's overall value proposition, vision, and strategy to customers.
- Own the technical engagement with customers and help close complex opportunities using competitive knowledge and technical skill.
- Deliver product and technical presentations to potential and existing customers.
- Communicate effectively with customers and internal teams to provide feedback on products and the competitive landscape.
- Drive product conversations based on customer needs and problems.
- Contribute to documentation, blog posts, videos, knowledge base articles, and other enablement material.
Requirements
- 5+ years of technical pre-sales experience.
- Strong judgment, collaboration, and leadership for various and complex assignments.
- First-class written and oral communication skills to collaborate with remote internal teams and worldwide customers.
- Love solving technical challenges and thrive on bringing creative solutions to customers.
- Technical mindset and desire to grow technically.
- Must be located in Switzerland.
Nice to have
- Experience with Open Source technologies or in the Metrics/Monitoring space.
- Experience with sales methodologies like MEDD(P)ICC.
Culture & Benefits
- 100% Remote, Global Culture fostering collaboration and shared purpose.
- Opportunity to tackle meaningful work in a high-growth, ever-evolving environment.
- Transparent communication, open decision-making, and regular company-wide updates.
- Innovation-driven environment with autonomy and support to ship great work.
- Built on community-driven open-source values.
- High trust, low ego culture that values outcomes over optics.
- Defined career growth pathways and opportunities to develop.
- Approachable and visible leadership.
- Join a team of smart, supportive, and passionate people.
- In-person onboarding for new team members.
- Global annual leave policy of 30 days per annum, including 3 Grafana Shutdown Days.