TL;DR

Customer Technical Account Manager (OTT Cloud Streaming): Manage and grow strategic OTT customer relationships in the ANZ region, focusing on product adoption, integration, and revenue expansion. Focus on technical advisory for OTT workflows, cloud streaming services, and stakeholder engagement from engineers to C-level executives.

Location: Sydney, Australia

Company

Bitmovin is a global Series-C SaaS scale-up providing award-winning video streaming technology to leading brands and managed service providers.

What you will do

  • Serve as primary technical advisor and advocate for OTT customers in ANZ and key regional accounts.
  • Engage stakeholders from engineers to C-level executives, advising on APIs, integrations, and business impact.
  • Drive product adoption, onboarding, and identify upsell, cross-sell, and new customer opportunities.
  • Lead or support integration projects ensuring alignment with customer workflows.
  • Troubleshoot streaming workflows, encoding pipelines, and delivery performance issues.
  • Collaborate with Product, Support, and Global Partner teams to maximize customer success and regional growth.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or related technical field.
  • Experience in technical account management, customer success, or similar roles within OTT, cloud streaming, or media delivery platforms.
  • Hands-on experience with cloud infrastructure (AWS, GCP, Azure) and streaming technologies.
  • Strong understanding of streaming protocols (HLS, DASH, CMAF), DRM, CDN architectures, and video analytics.
  • Ability to engage both engineering teams and C-level stakeholders with strong communication skills.
  • Location: Must be based in Sydney, Australia or able to work onsite.

Nice to have

  • Experience with video processing, content delivery, and video streaming platforms.
  • Familiarity with video playback QoE/QoS analytics tools like Conviva, Mux, or Youbora.
  • Scripting or automation skills (Python, Bash).
  • Knowledge of Agile methodologies and SaaS customer success practices.
  • Cloud certifications (AWS, Google Cloud, Azure) at Professional or Associate level with intent to upgrade.

Culture & Benefits

  • Global and diverse team culture valuing cognitive diversity.
  • Support for learning, training, and coaching on the job.
  • Opportunity to work with Emmy award-winning products and leading brands.
  • High-impact role combining technical and commercial responsibilities.