Company: Crypto Bot
What you’ll be working on:
- Handle user inquiries in CRM system clearly, politely, and efficiently.
- Resolve issues independently or escalate to product, development or compliance teams when needed.
- Spot patterns in user problems and suggest improvements to internal processes and the knowledge base.
- Identify and escalate any suspicious activity to the compliance department for further investigation.
- Participate in developing the knowledge base (instructions, regulations, rules).
- Keep up with platform updates and learn new product features as they’re released.
- Contribute to internal documentation and help improve onboarding for new team members.
What we expect from the candidate:
- Fluent Russian.
- Minimum of 1 year of experience in customer service, preferably within the crypto, finance, or e-commerce industries.
- Excellent written and verbal communication skills with a keen attention to detail.
- Demonstrate honesty, integrity, and a proactive approach to problem-solving.
- Ability to stay calm under pressure and handle challenging users respectfully.
- Capable of processing up to 150 tickets per day without compromising quality.
- Willingness to work 5/2, preferably in the afternoon or evening (CET).