TL;DR

Senior Technical Account Manager (SaaS): Serving as the primary technical point of contact for marquee enterprise clients in Japan with an accent on product implementation, platform configuration, and project management. Focus on driving product adoption, managing complex cross-functional deployments, and bridging the gap between technical requirements and business objectives.

Location: Must be based in or able to work from Tokyo

Company

Contentsquare is an experience intelligence platform that provides organizations with deep insights into their customers' online digital journeys.

What you will do

  • Serve as the trusted technical advisor for enterprise accounts in Japan.
  • Manage end-to-end product implementation, onboarding, and platform configuration.
  • Collaborate with internal teams including Product, Engineering, and Sales to drive client success.
  • Scope and perform project management for large-scale customer initiatives.
  • Lead recurring business reviews and handle critical escalation management.
  • Guide customers toward best practices to maximize platform value and adoption.

Requirements

  • Minimum 5 years of experience in a customer-facing technical role such as TAM or Implementation Management.
  • Fluency in both Japanese and English (written and verbal) is required.
  • Strong proficiency in JavaScript, HTML, and CSS.
  • Experience with project management methodologies such as Agile or Waterfall.
  • Proven ability to manage concurrent complex technical projects.
  • Experience working in a fast-paced, global SaaS environment.

Nice to have

  • Bachelor's degree in Computer Science or Information Technology.
  • Experience with tools like JIRA, Zendesk, Salesforce, or Rocketlane.
  • Background in MarTech, AdTech, or Digital Analytics.
  • Prior experience with Japanese enterprise clients in sectors like e-commerce or finance.

Culture & Benefits

  • Hybrid and remote work policies for flexibility.
  • Stock options for all full-time employees.
  • Regular global and local team bonding opportunities including hackathons.
  • Access to Employee Resource Groups for a supportive community.
  • Competitive benefits including lifestyle allowances and generous paid time off.
  • Active career development and mentorship programs.