TL;DR

Cloud Service Manager: Managing PTC Cloud customer relationships and service delivery with an accent on governance, escalations, and long-term client success. Focus on ensuring smooth transitions from project to post-go-live phases, proactive issue resolution, and identifying expansion opportunities within the Americas client base.

Location: Bucharest, Romania. Must be available for working hours 13:00 - 22:00 EET to support Americas-based clients.

Company

PTC is a global software company enabling businesses to bridge the physical and digital worlds to improve operations and product innovation.

What you will do

  • Act as the primary point of contact for assigned PTC Cloud customers regarding service needs and escalations.
  • Manage repeatable cloud service delivery processes and ensure smooth handovers between project and post-go-live modes.
  • Establish and maintain governance models to ensure long-term partnership health and objective fulfillment.
  • Perform recurrent cloud service reviews and investigate client business processes to anticipate future challenges.
  • Collaborate with internal delivery teams and the ecosystem to resolve outstanding customer issues.
  • Identify and demonstrate the value of emerging technologies to drive renewal and expansion opportunities.

Requirements

  • Degree in Computer Science, Management Information Systems, or a related field.
  • Proven ability to manage client relationships and complex project lifecycles.
  • Strong skills in assessing client requirements and managing issues proactively.
  • Experience in reporting and negotiation with Program Directors and Executives.
  • Fluent in English.
  • Availability to work during the 13:00 - 22:00 shift.

Nice to have

  • ITIL background knowledge or certification.

Culture & Benefits

  • Global team environment with exposure to international operations across North America, France, Germany, and Japan.
  • Focus on professional development and learning opportunities within a large-scale organization.
  • Collaborative environment that celebrates diversity and innovation in problem-solving.