TL;DR

Community Operations Specialist: Building, growing, and managing a global community on platforms like Discord and Reddit with an accent on community engagement, content curation, and moderator management. Focus on analyzing feedback for product improvements and organizing virtual events to foster an engaging community environment.

Location: Hybrid, must be based in the Philippines without the need for a work permit or visa sponsorship.

Salary: ₱40,000–₱50,000 / month

Company

BandLab Technologies is a suite of music companies building tools and services for the next generation of music creators, with BandLab as its flagship social music creation platform.

What you will do

  • Build, grow, and manage a global community on platforms like Discord and Reddit.
  • Monitor engagements, curate content, and manage a team of volunteer moderators.
  • Analyze community feedback and trends to drive product improvements.
  • Collaborate with product and development teams to gather feedback.
  • Track and report key community insights.
  • Organize virtual events and identify potential community partners.

Requirements

  • Proven experience in community management and moderation on Discord and Reddit.
  • Active participation and awareness of trending community conversations.
  • Skilled in writing and communications, with conflict resolution ability.
  • Eager to learn technical concepts and about the product.
  • Empathetic, patient, and able to respond to user concerns meaningfully.
  • Able to work across atypical hours as needed.
  • English: B2 required.

Nice to have

  • Experience using Zendesk, Google Suites, and JIRA.
  • Experience with live streaming as a support or host.
  • Experience working with or being a content creator.
  • Experience with analyzing data and driving insights.
  • Deep experience in online community building and social outreach.
  • General technical understanding of music production, BandLab, Cakewalk, and/or other digital audio workstations.

Culture & Benefits

  • Diverse and distributed team, with some roles tied to regions/time zones for effective connection and collaboration.
  • Health insurance.
  • Paid annual leave, sick leave, childcare leave.
  • Year-end bonus.

Hiring process

  • Stage 1: Review
  • Stage 2: Test Assignment
  • Stage 3: Initial Interview
  • Stage 4: Final Interview
  • Stage 5: Offer