TL;DR

Associate Technical Account Manager (Proptech): Providing technical software support and client guidance for Yardi’s property management solutions with an accent on troubleshooting, client relationship building, and software implementation. Focus on delivering responsive support, problem-solving application issues, and collaborating with teams to ensure client success.

Location: Long Island, NY, USA (Hybrid)

Salary: $31.25–$32.81 per hour

Company

Yardi is a leading property technology company with over 40 years of experience, dedicated to creating innovative real estate software and making a positive community impact.

What you will do

  • Provide technical software support, setup, and implementation guidance via email and phone.
  • Troubleshoot application issues and deliver effective solutions.
  • Build trust with clients through responsive communication and clear guidance.
  • Share product features and best practices to champion client success.
  • Collaborate with teams to escalate and resolve challenges quickly.
  • Continuously learn products and industry trends to enhance client support.

Requirements

  • Location: Must be based in or near Long Island, NY, USA with hybrid work arrangement.
  • Bachelor’s degree or equivalent experience in Business, Finance, Math, or Computer/Engineering Sciences.
  • Comfortable providing live technical support via phone and email.
  • Strong problem-solving skills and customer-focused mindset.
  • Detail-oriented, adaptable, and able to thrive in fast-paced environments.
  • Skilled at building strong client relationships and prioritizing tasks effectively.

Nice to have

  • Familiarity with property management or real estate software, especially Yardi.
  • Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

  • Comprehensive benefits including 100% paid employee medical premiums and profit-sharing plan.
  • Flexible work arrangements with hybrid model.
  • Supportive and award-winning company culture recognized by Glassdoor.
  • Commitment to community impact and philanthropy.