TL;DR
Associate Customer Onboarding Manager (Fintech): Leading implementation projects for Tipalti's SaaS-based accounts payable automation and global payments solutions with an accent on customer success and technical integration. Focus on managing project timelines, delivering exceptional service, and guiding customers through complex SaaS product implementations.
Location: Medellín, Antioquia, Colombia
Company
Tipalti is a fintech unicorn valued at over $8.3 billion, focused on transforming financial operations for high-velocity organizations with AI-powered finance automation.
What you will do
- Lead implementation of cloud-based accounts payable automation solutions ensuring seamless customer experience.
- Deliver exceptional service and act as a trusted advisor throughout the customer journey.
- Guide customers through technical integration and provide expert problem-solving support.
- Manage project timelines, tasks, and development efforts to exceed customer expectations.
- Contribute to internal knowledge base by capturing lessons learned.
Requirements
- Location: Medellín, Colombia
- Bachelor's degree or equivalent practical experience.
- Experience in implementation, project management, consulting, or customer success with SaaS applications.
- Excellent project management, communication, and problem-solving skills.
- Ability to work in a fast-paced, deadline-driven startup environment.
- Passion for customer service and proactive solution identification.
Nice to have
- Experience with ERP applications such as NetSuite, QuickBooks, Intacct.
- Knowledge of accounts payable and procurement.
- Ability to read and debug web applications (HTML, CSS, JavaScript, API calls).
Culture & Benefits
- Inclusive team environment valuing diverse experiences and abilities.
- Commitment to equitable talent acquisition and reasonable accommodations during recruitment.
- Use of AI in recruitment with option for human review of automated decisions.