TL;DR
Named Account Executive (Sales): Manage and grow relationships with NiCE CX's key enterprise customers by understanding their business goals and proposing product/service enhancements with an accent on contact center software expertise and business outcomes. Focus on identifying upsell and cross-sell opportunities, delivering customized presentations, and tracking client retention and revenue growth.
Location: Remote (US)
Company
NiCE is a global market leader in AI, cloud, and digital software solutions used by over 25,000 businesses worldwide, including 85 of the Fortune 100 corporations.
What you will do
- Build and maintain long-term relationships with new and existing enterprise customers.
- Identify upsell and cross-sell opportunities within the customer base.
- Consult clients on effective use of NiCE CX contact center products aligned with industry best practices.
- Develop and present customized presentations quantifying product usage and business benefits.
- Track client retention and revenue growth metrics.
- Travel 20-40% for customer meetings, business reviews, and industry events.
Requirements
- Location: Must be based in the United States for remote work.
- 4+ years of account management experience in customer service, call/contact center, or service delivery.
- Technical knowledge of contact center software and functionality.
- Experience managing business aspects of large enterprise customers.
Nice to have
- Willingness to travel 20-40% for client engagements and events.
Culture & Benefits
- Work in a fast-paced, collaborative, and innovative global company.
- Opportunities for continuous learning and career growth across multiple roles and domains.
- Inclusive and equal opportunity employer.