TL;DR
Partner Success Manager (SaaS): Managing partner relationships and enablement to drive customer adoption and implementation success for Board's planning platform with an accent on partner competency development, technical onboarding, and strategic account alignment. Focus on facilitating smooth partner-led implementations, resolving complex platform escalations, and maximizing ROI for enterprise customers.
Location: Boston, MA
Company
Board is a leading provider of intelligent planning software that combines financial and operational analytics to help enterprises optimize resources and growth.
What you will do
- Manage a portfolio of partners to grow their platform expertise and resource competency.
- Act as the primary point of contact for partners to support customer onboarding and implementation quality.
- Collaborate with Customer Success Managers and Professional Services to ensure partner-led projects meet client requirements.
- Monitor partner health metrics, project performance, and certification status.
- Resolve technical or platform-related escalations and provide guidance on best practices.
- Identify opportunities to expand the partner's footprint within client accounts.
Requirements
- Based in or able to work in Boston, MA.
- Strong experience in partner management, account management, or client services within a SaaS environment.
- Proven ability to manage projects and programs with high urgency and multitasking capabilities.
- Strong communication skills with the ability to translate technical concepts for diverse stakeholders.
- Experience with planning, modeling, or forecasting software solutions.
- Proactive troubleshooting and problem-solving skills with a focus on client success.
Culture & Benefits
- Collaborative and innovative team environment that values diverse perspectives.
- Growth-oriented culture that celebrates milestones and shared achievements.
- Commitment to diversity, inclusion, and belonging for all team members.
- Opportunities to work with world-class enterprise brands.