TL;DR

Account Manager: Innovating with brands through the development of strategy, creative concepts, content, and campaign implementation with an accent on leading digital content and social campaigns. Focus on spotting opportunities to help clients achieve their business ambitions and ensuring positive client experiences.

Location: Durban, South Africa

Company

OLIVER is a specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands, partnering with over 300 clients in 40+ countries and leveraging AI technology to enhance efficiency and creativity.

What you will do

  • Ensure a positive client experience, encourage proactive solutions, and maintain clear communication.
  • Act as brand guardian on projects, constructively challenge clients, and present added-value solutions.
  • Utilize project management and workflow tools to ensure timely project delivery and identify upcoming work.
  • Lead projects requiring account management, ensuring the team has the right information and agreeing on budgets and scopes.
  • Identify new business opportunities and work with the Account Director to pursue them.
  • Actively participate in knowledge sharing and foster a client-centric team environment.

Requirements

  • Excellent client engagement skills with the ability to proactively organise and influence clients.
  • Ability to manage and filter workflow, and prioritise workloads to maximise productivity.
  • Knowledge of account management and invoicing.
  • Highly creative with the ability to generate ideas and contribute to studio output.
  • Proficient in Microsoft Office and related software.
  • Understanding of integrating with a client-side team while maintaining a top-tier agency service.

Culture & Benefits

  • Commitment to creating an inclusive working environment where all employees are encouraged to reach their full potential.
  • Values ambitiousness, imaginativeness, and inspiration to do groundbreaking work.
  • Focus on continuous learning and listening to understand.
  • Results-focused to exceed expectations.
  • Actively pro-inclusive and anti-racist across the community, clients, and creations.
  • Ambitious environmental goals around sustainability, with science-based emissions reduction targets.