TL;DR

Remote Mortgage Loan Officer (Fintech): Originating home loans for customers introduced through Zillow's ecosystem, guiding borrowers from first contact through funding, and delivering a best-in-class customer experience with an accent on responsiveness, execution, and performance. Focus on converting company-provided purchase opportunities into funded loans and building strong relationships with customers and Zillow Preferred Agents.

Location: Must be physically located within Arkansas

Company

Zillow is reimagining how people move—through the real estate market and through their careers.

What you will do

  • Originate and manage purchase mortgage loans from application through closing while ensuring compliance.
  • Convert company-provided purchase opportunities into funded loans.
  • Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
  • Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
  • Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
  • Deliver a consistent, high-quality customer experience through phone, email, and text communication.

Requirements

  • 3+ years of mortgage origination experience with a strong emphasis on purchase transactions.
  • Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test.
  • Physically located in and working remotely from Arkansas.
  • Proven success originating purchase loans in either a high-volume, phone-based sales environment or an agent-centric referral model.
  • Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.

Culture & Benefits

  • Be part of a company that's reshaping an industry and helping more people make home a reality.
  • Work in an innovative, inclusive, and engaging culture where employees are empowered to grow.
  • Zillow is committed to fostering an inclusive, innovative environment with the best employees.