TL;DR
Sales Coordinator: Responsible for quoting via Salesforce, processing orders, supporting licenses, and escalating support tickets with an accent on ensuring a smooth and efficient sales process and customer satisfaction. Focus on maintaining and updating customer records, generating sales reports, and coordinating with multiple departments in a fast-paced environment.
Location: Remote from Poland
Company
SOTI is an industry-leading company committed to innovation and providing employees with opportunities to work with the latest technologies.
What you will do
- Prepare and send quotes to customers via Salesforce.
- Process orders and invoices accurately and timely.
- Support Account Managers and other sales staff with daily tasks and responsibilities.
- Support perpetual cloud licenses and ensure smooth customer transitions.
- Help with support ticket escalations and follow up until resolution.
- Coordinate with marketing, product development, and customer service to ensure customer satisfaction.
- Maintain and update customer records and sales data in Salesforce and other CRM tools.
Requirements
- 1–2 years of customer/partner-facing experience.
- Previous experience as a Sales Coordinator, Sales Assistant, or similar role in a SAAS company.
- Proficient in Salesforce and other CRM tools.
- Excellent communication, interpersonal, and negotiation skills.
- Strong organizational, time management, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of SAAS products and services and industry trends.
Culture & Benefits
- Emphasis on personal growth, continuous innovation, and a fun company culture.
- Opportunity to work with leading-edge technologies on complex and interesting projects.
- Fast-paced environment with a global reach.
- Part of highly collaborative and agile teams.