TL;DR
Tech Operations Engineer I: Providing day-to-day support of electronic trading and clearing applications with an accent on monitoring all customer facing environments and efficiently triaging incidents. Focus on ensuring the health of technology systems and business needs.
Location: Chicago
Salary: $26.34--$43.94
Company
CME Group is the world’s leading derivatives marketplace.
What you will do
- Monitor all customer facing environments within the Clearing & Trading business units.
- Remediate systems & application issues.
- Escalate in a timely manner to appropriate next level of support.
- Accurately report incidents to management.
- Utilize monitoring systems and company tools to ensure system stability.
- Document timeline of events for incident reporting and post mortem.
Requirements
- Basic proven Linux knowledge.
- Experience with incident/issue management systems and process.
- Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios.
- Established communication pattern/experience with internal and external customers.
- Cloud platform experience.
Culture & Benefits
- Competitive total rewards package.
- Annual target bonus opportunity.
- Opportunity to become an owner in the company through our broad-based equity program.
- Comprehensive health coverage, a retirement package that includes both a 401(k) and an active pension plan.
- Highly competitive education reimbursement provisions, paid time off and a mental health benefit.