TL;DR
Staff Product Designer (AI): Leading design for intelligent, human-centered experiences powered by the Freshworks AI platform with an accent on complex, data-driven system design and AI infrastructure. Focus on integrating machine learning, generative AI, and predictive automation into everyday enterprise workflows to enhance usability and trust.
Company
Freshworks builds uncomplicated, enterprise-grade service software that delivers exceptional customer and employee experiences through a people-first approach to AI.
What you will do
- Define and drive a cohesive UX strategy for AI across the platform and product suite.
- Partner with Product and Engineering to embed scalable, user-centered design into foundational AI capabilities like model management.
- Shape end-to-end user experiences for platform-level AI tools and complex interfaces.
- Design product-level AI features that simplify tasks through conversational interfaces and predictive analytics.
- Collaborate with Data Science and UX teams to ensure AI solutions are transparent and inclusive.
- Create design assets, patterns, and frameworks to accelerate AI roadmap planning and development.
Requirements
- 8+ years of experience in product design, specifically within B2B SaaS or enterprise software environments.
- Mandatory: Portfolio showcasing hands-on experience in designing and shipping AI-powered products (e.g., LLMs, generative AI).
- Deep understanding of AI/ML fundamentals, capabilities, and limitations.
- Bachelor’s or Master’s degree in Design, HCI, Cognitive Science, Computer Science, or a related field.
- Strong communication skills for credible partnership with engineering and data science teams.
Culture & Benefits
- Focus on building products that impact over 72,000 companies globally.
- Commitment to diversity, equity, and inclusion in the workplace.
- Environment fostering professional growth and exploration of potential.
- Opportunities to solve complex design challenges in an enterprise software context.