TL;DR
Technical Account Manager (Azure Virtual Desktop): Manage customer accounts and provide technical advisory for Nerdio Manager, focusing on Azure Virtual Desktop environments. With an accent on customer relationship management, software implementation, and data analysis. Focus on guiding adoption, solving technical challenges, and collaborating across teams to maximize customer value.
Location: Remote - US East or Central regions only
Company
Nerdio delivers advanced management and cost-saving features for Azure Virtual Desktop, Windows 365, and Microsoft Intune, enabling partners and enterprise IT professionals to optimize cloud environments.
What you will do
- Manage a portfolio of customer accounts as the primary technical contact and advocate for effective use of Nerdio Manager.
- Serve as a trusted technical advisor guiding software implementation and optimization.
- Analyze customer data to identify trends and present business reviews focused on value realization.
- Collaborate with Sales, Customer Success, and Product teams to reduce churn and improve customer satisfaction.
- Provide feedback to product and engineering teams to enhance features and resolve friction points.
- Maintain accurate CRM records of customer interactions and progress.
Requirements
- Professional fluency in Portuguese (spoken and written) is required.
- Minimum 5 years of experience in pre/post-sales account management, consulting, or professional services.
- Hands-on experience deploying and optimizing VDI environments, preferably Azure Virtual Desktop.
- Strong technical background in cloud computing and infrastructure.
- Proven ability to build strong customer relationships and manage complex technical projects.
- Excellent communication and presentation skills for technical and non-technical audiences.
Nice to have
- Professional fluency in Spanish (spoken and written).
Culture & Benefits
- Competitive base salary plus commission plan.
- Stock options and health, life, disability, and retirement plans (varies by country).
- Unlimited flexible paid time off including birthday off.
- Collaborative team culture.