TL;DR
IoT Operations Engineer (IoT/Hardware): Improving the reliability and customer experience of methane monitoring solutions with an accent on 2nd-level support, root cause analysis, and IoT service lifecycle management. Focus on collaborating with R&D teams to enhance system performance and operational processes for a global sensor-based infrastructure.
Location: Stäfa, Switzerland (Hybrid role with flexible working options)
Company
Sensirion Connected Solutions provides sensor-based end-to-end solutions for efficient and reliable emissions monitoring of oil and gas infrastructure.
What you will do
- Identify root causes of hardware, firmware, or data processing issues and drive corrective actions.
- Oversee daily operational processes for IoT services throughout their complete lifecycle.
- Improve overall reliability and user experience of methane monitoring products.
- Provide feedback to R&D, product management, and support teams based on operational findings.
- Collaborate with customer success teams to resolve complex technical inquiries.
Requirements
- Engineering degree (FH, TU, or ETH).
- Experience in software disciplines and basic hardware understanding.
- Strong affinity for IoT platforms, scripting (e.g., Python), data analysis, and databases.
- Proficiency with Jira JSM for task tracking.
- Experience in working directly with hardware, equipment, and in-field environments.
- Strong project management and stakeholder communication skills.
Culture & Benefits
- Flexible working hours with remote work opportunities.
- Bonus program available in cash or company shares.
- Enhanced pension scheme contributions above statutory minimums.
- Discounted mobile phone contracts and public transport season tickets.
- Opportunity to contribute to environmental monitoring solutions in a dynamic team environment.