TL;DR

Business System Analysis Professional (iGaming): Defining and optimizing Brightstar’s iLottery digital products and omnichannel player experiences with an accent on functional and non‑functional requirements for iLottery digital products. Focus on translating strategic business objectives into detailed User Stories and Acceptance Criteria for Agile delivery teams.

Location: Roma, IT

Company

Brightstar is an innovative, forward-thinking global leader in lottery.

What you will do

  • Lead the end‑to‑end elicitation, analysis, and documentation of functional and non‑functional requirements for iLottery digital products.
  • Develop and maintain comprehensive player journey maps that seamlessly connect digital and retail environments.
  • Translate strategic business objectives into detailed User Stories and Acceptance Criteria for Agile delivery teams.
  • Define and manage requirements for integrations with third‑party providers such as secure payment processors, identity and age‑verification platforms, and Brightstar’s retail-focused systems.
  • Leverage data from digital platforms, retail systems, analytics dashboards, and player feedback to identify pain points and optimisation opportunities.
  • Ensure all digital products fully comply with relevant gaming regulations, Responsible Gaming (RG) standards, and data protection requirements (including GDPR).

Requirements

  • Minimum 3 years’ experience as a Business Analyst in a digital‑first environment (eCommerce, Fintech, iGaming, or similar), ideally with exposure to physical retail operations and their supporting technologies.
  • Hands‑on experience delivering solutions that bridge digital products with physical hardware or retail systems (e.g., EPOS systems, mobile scanning features, loyalty platforms).
  • Strong command of the Software Development Lifecycle within Agile frameworks (Scrum or Kanban).
  • Proficient in backlog management and documentation using Jira, Confluence, and similar tools.
  • Proficiency across MS Office tools, Visio, and digital whiteboarding or wireframing applications such as Figma, Miro, or equivalent platforms.
  • Ability to distill complex technical concepts into clear, business‑friendly language for non‑technical stakeholders while maintaining the necessary level of detail and precision for engineering teams.

Culture & Benefits

  • Committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve.
  • Creating a fair and inclusive culture that enables all employees to feel valued, respected and engaged.
  • Equal opportunity employer.