TL;DR

Network Support Engineer (Wireless): Providing technical expertise including installations, troubleshooting, deployment and configuring routers and other wireless network equipment with an accent on managing technical testing and virtual global support via different messaging apps based on clients’ location. Focus on taking ownership and managing incident resolution for any network support matters and collaborating with other network support engineers.

Location: Kuala Lumpur, Malaysia

Company

Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises, transforming the way LTE/5G and Starlink technology is used for connecting branches, remote sites and vessels using wireless solutions.

What you will do

  • Provide technical expertise including installations, troubleshooting, deployment and configuring routers and other wireless network equipment.
  • Develop and maintain comprehensive documentation associated with the implemented network.
  • Manage technical testing and virtual global support via different messaging apps based on clients’ location.
  • Provide first line of support for global enterprise customers through voice calls, emails and tickets.
  • Troubleshoot network connectivity issues and explain resolution to enterprise customers via email.
  • Collaborate with other network support engineers to solve network malfunctions.

Requirements

  • Good understanding of IP networking fundamentals and routing protocols.
  • Problem-solving skills on basic network issues.
  • Ability to communicate clearly and professionally in English, verbally, and in writing.
  • Proactive, adaptable, and a team player, with no problems assisting customers over the phone.
  • Willingness to learn and take ownership of customer’s issue from start to finish.
  • Critical thinker.

Nice to have

  • Cisco/Juniper certifications.
  • Knowledge of Peplink, HP Aruba switching.
  • Knowledge on WiFi products like Extreme or other related brands.

Culture & Benefits

  • Part of a professional international team of networking solution experts.
  • Opportunity to make a difference, in helping with the development of the role and the business.
  • Many career development opportunities as the company grows and evolves.
  • Work with great managers, in an ideal workplace, while doing meaningful work.
  • Surrounded by highly supportive peers in a healthy working environment.
  • Hybrid working approach to give more flexibility on where and how you work.