TL;DR
Customer Success Manager (Cybersecurity): Manage and grow cloud solution accounts with an accent on customer retention, revenue growth, and building long-term relationships. Focus on developing customer-specific business strategies, managing multi-tiered relationships, and collaborating across teams to enhance customer experience and drive business growth.
Location: Must be based in the United Kingdom
Company
Leading global technology company specializing in IT sales channel, cloud solutions, and technology services.
What you will do
- Serve as the cloud business expert and main contact for Ingram Micro Cloud vendor offerings like Microsoft, Google, and AWS.
- Build and nurture strong customer relationships to drive retention and account growth.
- Develop and execute customer-specific business strategies to grow recurring revenue.
- Collaborate with local and global teams to deliver exceptional customer experience.
- Act as Voice of the Customer by providing feedback to sales, vendor management, and finance teams.
Requirements
- Must be based in the United Kingdom.
- Experience in customer success, account management, or sales with proven revenue growth support.
- Knowledge and experience in cybersecurity highly valued.
- Ability to manage multiple accounts and build collaborative partnerships.
- Willingness and ability to travel up to 25% of the time.
- Excellent communication skills and solution-focused mindset.
Culture & Benefits
- Competitive base salary, commission, and market-leading incentives.
- Clear career development opportunities.
- Full training on specialized products.
- Access to a world-leading technology-based learning catalogue.