TL;DR

Vice President Customer Operations (Fintech): Lead strategic oversight and governance of end-to-end back-office operations including client processing and onboarding with an accent on regulatory compliance, operational scalability, and performance management. Focus on designing scalable operating models, driving process improvements, and leading multi-layered teams in a regulated financial services environment.

Company

Exinity is a global fintech company founded in 1998, providing leveraged trading services to over 2 million customers across the Middle East, Asia, and Africa, with offices in the UAE, Cyprus, and the UK.

What you will do

  • Define and own the back-office operations strategy aligned with business objectives and regulatory requirements.
  • Oversee client transaction processing and onboarding/KYC operations ensuring efficiency, compliance, and client experience.
  • Set and manage KPIs, OKRs, and performance governance frameworks for operational teams.
  • Lead process improvement initiatives and collaborate with enablement teams to implement automation and tooling.
  • Develop and lead a multi-layered leadership structure fostering accountability and continuous improvement.
  • Manage stakeholder relationships across compliance, risk, product, technology, and finance functions.

Requirements

  • 10–15+ years experience in operations within regulated financial services (FX, brokerage, fintech, banking, or payments).
  • Proven leadership of large operational teams across processing and onboarding/KYC.
  • Experience defining and managing KPIs, OKRs, and performance frameworks at scale.
  • Strong partnership experience with Compliance and Risk in regulated environments.
  • Bachelor’s degree in Finance, Business, Economics, Operations Management or related field; Master’s/MBA preferred.
  • Relevant certifications (Lean, Six Sigma, PMP, Compliance or Risk) are advantageous.

Nice to have

  • Strong understanding of FX products and client lifecycle operations.
  • Experience leading large transformation or automation programs.

Culture & Benefits

  • Work in a fast-growing, dynamic fintech company with global presence.
  • Opportunities for skill development and early responsibility.
  • Supportive culture emphasizing accountability, ownership, and continuous improvement.
  • Exposure to multi-region operations and strategic business planning.