TL;DR

Deskside Engineer: Overseeing desktop support operations in a hybrid work model, ensuring seamless remote assistance and enhancing productivity and user satisfaction. Focus on providing expert resolution to complex technical issues and driving initiatives that align desktop support operations with strategic goals.

Company

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

What you will do

  • Lead the desktop support team to provide exceptional remote assistance, ensuring timely resolution of technical issues.
  • Oversee the implementation of desktop support strategies, enhancing user experience and operational efficiency.
  • Collaborate with cross-functional teams to identify and address technical challenges, driving continuous improvement.
  • Develop and maintain documentation for desktop support processes, ensuring consistency and compliance with company standards.
  • Monitor and analyze support metrics to identify trends and areas for improvement, implementing solutions to enhance service delivery.

Requirements

  • Possess strong technical expertise in desktop support with a proven track record of successful remote assistance.
  • Demonstrate excellent problem-solving skills and the ability to manage complex technical issues efficiently.
  • Exhibit strong communication skills capable of conveying technical information clearly to non-technical users.
  • Have experience in a hybrid work model, adapting support strategies to meet diverse user needs.
  • Show proficiency in using desktop support tools and technologies, ensuring optimal performance and user satisfaction.
  • Hold a bachelor's degree in Information Technology or a related field with relevant certifications in desktop support.

Culture & Benefits

  • Energetic, collaborative, and inclusive workplace where everyone can thrive.
  • Global community with more than 300,000 associates around the world.
  • Innovative environment where you can build the career path that’s right for you.